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Cal Maids

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FAQS

Home | FAQS

Help & FAQs

Our First Visit ExpandExpand

Our first cleaning visit is more like spring cleaning or perhaps “catch-up” cleaning. (Not all first time cleaning need a deep cleaning /catch up cleaning) Before we can begin regularly scheduled cleaning of a home, there are a variety of first-time tasks that require extra effort. After the first-time clean we bring your home up to maintenance level for regular, repeat maintenance visits! A routine house cleaning is a thorough list of cleaning services and starts after the deep house cleaning is done. We require an initial cleaning in order to establish a recurring service. Recurring service frequency can be weekly, bi-weekly, or every four weeks.

Are you licensed and insured? ExpandExpand

We treat your home with the greatest care; however, should damage or breakage occur, we will have the item repaired or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. CalMaids is licensed and insured.

Do I need to be home when you clean? ExpandExpand

You can be home if you like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place. However, this is not a very secure system and we do not encourage it. If we are unable to enter your home, you will incur a lockout fee of $75. Alarm systems need to be off.

How do you protect my keys? ExpandExpand

Your key is placed in a security box and the manager is the only person that has access. In addition, all keys are identified with only a number. On the day of your cleaning your key is issued and at the end of the day is returned to the security box.

What are your house cleaning rates? ExpandExpand

Our goal is not just to clean your house or apartment and move on. Just as every home is unique, so is every maid service cost estimate. Your estimate will be based on your personal cleaning needs including square footage, the number of occupants, cleaning frequency, and the cleaning tasks you want to be performed.

Who is going to clean my home? ExpandExpand

Our CalMaids service team will be servicing your house cleaning needs. Our teams consist of 2 or 3 team members for your convenience and preference. In addition, our Quality Control Supervisor is to ensure your cleaning standards and special requests have been met.

Will the same team member always clean my home? ExpandExpand

Our goal is to have the same team to clean your home every time. However, circumstances like sickness, weather, holidays, and accidents might cause a different team member to clean your home.

At what time will the team member be at my home? ExpandExpand

Our cleaning schedule is Monday through Friday, from 8:00 a.m. to 2:00 p.m. While in most cases it is impossible to give a specific time to be at your home, we will make every effort to meet your needs.

How long does it take to clean my home? ExpandExpand

Time will vary depending on the condition and size of your home.

Why Does The First Time Cleaning Cost More? ExpandExpand

It usually takes us longer to clean the house the first time because there are areas of the home that we will be cleaning that haven't been cleaned in quite a while. We only charge extra if extra time will be required.

What do I have to do before the cleaning? ExpandExpand

In order to provide you with high-quality service, we ask you to take a few minutes the night before to pick up personal clothing, toys, and other household items. The fewer items the maid has to pick-up, the more we can concentrate on the actual cleaning.

Do I need to provide supplies or equipment? ExpandExpand

We will always arrive at your home with cleaning products and equipment. Most of our products are environmentally preferable and are safe for small children and pets. However, if you like to provide your own supplies we recommend that you leave cleaning supplies on the kitchen counter. Should you need special attention given to any area in your home we welcome you to provide products or specifications as to the treatment of those areas. (*$10 extra for all green products).

What would your cleaning member not clean? ExpandExpand

Our maids will not clean human or pet feces, vomit, urine, or blood due to sanitary reasons.

How do I leave special instructions for my cleaning team? ExpandExpand

Please contact us or e-mail us your special instructions.

What do I have to do if my home has been recently remodeled or under repair? ExpandExpand

Please contact us to request a Deep Cleaning or a Custom Cleaning program so your home can be adequately cleaned.

What do I have to do with my pets on the day of the cleaning? ExpandExpand

We love animals, but sometimes they don't love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed-off room) while we are in your home.

What should I do to prepare for a Move In/Move Out cleaning? ExpandExpand

We understand moving can be a hassle and overwhelming. Please make sure your water and electricity are turned on the day of the cleaning. In addition, the home needs to be completely vacant. Anything left behind will be considered trash and removed from the property (excluding large items and furniture).

What happens if my utilities are off the day of the cleaning? ExpandExpand

If your utilities are off, you will be charged a $75 inconvenience fee. In addition, you might be asked to re-schedule for a different day.

What happens if my cleaning falls on a holiday? ExpandExpand

If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service.

What happens if I need to change the scheduled cleaning? ExpandExpand

Just give us a call 48 hours before your cleaning day. If you fail to do this, you will incur a $75 rescheduling fee.

Do I need to sign a contract? ExpandExpand

No, you do not need to sign a contract. However, we do encourage you to request weekly, biweekly, or every four weeks service to get lower prices. You can stop anytime, simply e-mail or call us.

How would I pay for your services? ExpandExpand

You can pay with cash, check, or credit card! Payment is due the day of the cleaning once all work is completed. The first time or one-time client is cash only!

Ready to book your service?

You can trust us to clean your home spotless! Our fully prepared cleaners are always ready to tackle even the most challenging grime. Book with us and see for yourself why we are the best house cleaning service in Campbell!

Get a Quote (669) 245-5572

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Services

  • Recurring Cleaning
  • Deep Cleaning
  • Move in/ Move Out Cleaning
  • Vacation Rental Cleaning
  • Post Construction
  • Carpet Cleaning

Service Areas

  • Alviso, CA
  • Campbell, CA
  • Cupertino, CA
  • Los Gatos, CA
  • Milpitas, CA
  • Monte Sereno, CA
  • Morgan Hill, CA
  • Mountain View, CA
  • Menlo Park, CA
  • New Almaden, CA
  • Palo Alto, CA
  • San Jose, CA
  • Santa Clara, CA
  • Sunnyvale, CA

Contact:

Calmaids

5769 Seifert Avenue, San Jose, CA 95118

(669) 245-5572

Monday to Friday
9:00 AM to 5 PM.

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