Help & FAQs
Our first cleaning visit is more like spring cleaning or perhaps “catch-up” cleaning. (Not all first time cleaning need a deep cleaning /catch up cleaning) Before we can begin regularly scheduled cleaning of a home, there are a variety of first-time tasks that require extra effort. After the first-time clean we bring your home up to maintenance level for regular, repeat maintenance visits! A routine house cleaning is a thorough list of cleaning services and starts after the deep house cleaning is done. We require an initial cleaning in order to establish a recurring service. Recurring service frequency can be weekly, bi-weekly, or every four weeks.
We treat your home with the greatest care; however, should damage or breakage occur, we will have the item repaired or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. CalMaids is licensed and insured.
You can be home if you like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place. However, this is not a very secure system and we do not encourage it. If we are unable to enter your home, you will incur a lockout fee of $75. Alarm systems need to be off.
Your key is placed in a security box and the manager is the only person that has access. In addition, all keys are identified with only a number. On the day of your cleaning your key is issued and at the end of the day is returned to the security box.
Our goal is not just to clean your house or apartment and move on. Just as every home is unique, so is every maid service cost estimate. Your estimate will be based on your personal cleaning needs including square footage, the number of occupants, cleaning frequency, and the cleaning tasks you want to be performed.
Our CalMaids service team will be servicing your house cleaning needs. Our teams consist of 2 or 3 team members for your convenience and preference. In addition, our Quality Control Supervisor is to ensure your cleaning standards and special requests have been met.
Our goal is to have the same team to clean your home every time. However, circumstances like sickness, weather, holidays, and accidents might cause a different team member to clean your home.
Our cleaning schedule is Monday through Friday, from 8:00 a.m. to 2:00 p.m. While in most cases it is impossible to give a specific time to be at your home, we will make every effort to meet your needs.
Time will vary depending on the condition and size of your home.
It usually takes us longer to clean the house the first time because there are areas of the home that we will be cleaning that haven't been cleaned in quite a while. We only charge extra if extra time will be required.
In order to provide you with high-quality service, we ask you to take a few minutes the night before to pick up personal clothing, toys, and other household items. The fewer items the maid has to pick-up, the more we can concentrate on the actual cleaning.
We will always arrive at your home with cleaning products and equipment. Most of our products are environmentally preferable and are safe for small children and pets. However, if you like to provide your own supplies we recommend that you leave cleaning supplies on the kitchen counter. Should you need special attention given to any area in your home we welcome you to provide products or specifications as to the treatment of those areas. (*$10 extra for all green products).
Our maids will not clean human or pet feces, vomit, urine, or blood due to sanitary reasons.
Please contact us or e-mail us your special instructions.
Please contact us to request a Deep Cleaning or a Custom Cleaning program so your home can be adequately cleaned.
We love animals, but sometimes they don't love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed-off room) while we are in your home.
We understand moving can be a hassle and overwhelming. Please make sure your water and electricity are turned on the day of the cleaning. In addition, the home needs to be completely vacant. Anything left behind will be considered trash and removed from the property (excluding large items and furniture).
If your utilities are off, you will be charged a $75 inconvenience fee. In addition, you might be asked to re-schedule for a different day.
If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service.
Just give us a call 48 hours before your cleaning day. If you fail to do this, you will incur a $75 rescheduling fee.
No, you do not need to sign a contract. However, we do encourage you to request weekly, biweekly, or every four weeks service to get lower prices. You can stop anytime, simply e-mail or call us.